Terms of business effective October 2018
39. The Client understands that Adored Paws has thus far never left dogs unattended. The Client is aware though that there may in the future be short periods when Adored Paws will have to leave dogs unattended for short periods. Everything will be done to avoid this situation. The Client is aware that if the owner or spouse are not able to be on the premises one of our emergency key holders will stay with the dogs to supervise.
40. The Client must provide all items necessary for pets to be adequately cared for in the client’s absence (ie food, medication, leads, tags, collars, cat litter etc). Should pets require additional supplies whilst in Adored Paws care, these will be purchased and billed to the client. The Client agrees to reimburse Adored Paws for these additional costs. Should Adored Paws consider that the dog's diet is unsuitable or inadequate in any way they will supplement to ensure that animal remains in good health and additional costs will be chargeable to the owner.
No variation to these Terms and Conditions is accepted by Adored Paws unless confirmed with the Client in writing.
Terms of business effective October 2018
- All Clients will be deemed to have accepted Adored Paws terms and conditions (as laid out here) on signature of the registration contract. Whilst Adored Paws will care for your animal as you would, Adored Paws cannot be held liable for any loss, injury or death to a pet either inside or outside of the home whilst in our care. The client is solely responsible for all harm or damage caused by their animal whilst it is under the care of Adored Paws Dog Walking and Pet Services or using any other services provided by Adored Paws and agrees to indemnify Adored Paws Dog Walking and Pet services in full against any liability arising from such harm or damage to third parties.
- You agree to fully complete the Adored Paws registration honestly with as much detail as possible. This will form the basis of your dogs care plan whilst with us eg exercise requirements, likes/dislikes etc.
- The Client agrees that they have supplied an honest representation that their pet is in good health and has not harmed or shown aggressive or threatening behaviour towards any person or animal. All information supplied by the client is candid.
- Adored Paws is happy to administer medication with the Client's consent but this must be under veterinary direction.
- The Client confirms that their dog’s UK licensed vaccination, worming and flea treatment schedule is up to date and will provide a copy of their vaccination card to Adored Paws and the dates of last worming and flea treatment. Adored Paws reserves the right to refuse admission to its services if the client fails to provide adequate proof of vaccinations or the vaccinations are expired or incomplete. Dogs must have completed their primary vaccinations at least 2 weeks prior to boarding.
- All dogs will be subject to an initial assessment by Adored Paws prior to being accepted for Adored Paws services. This 'sniffer' visit will take the form of a day boarding session of 6 hours to meet resident dogs and become familiar with our home. Adored Paws reserves the right to refuse admission to any animal deemed by them to be, or have the potential to be, dangerous or disruptive. Unfortunately if our dogs appear nervous around your animal we will be unable to accept it.
- The Client agrees to notify Adored paws immediately of any worrying, unwelcome, aggressive, procreative or dangerous behaviour from their dog which has the potential to cause harm to any other dog, individual, themselves or property.
- Adored Paws reserves the right to cancel the contract at any time if dogs do not respond well to the carer, walker and/or other dogs. Adored Paws will conduct a trial period with a dog.
- The Client will book at least a one day ‘familiarisation’ session for their dog prior to boarding with Adored Paws. This is to ensure that their dog will be settled and happy in our environment and vice versa. Puppies may require 2 sessions.
- The Client understands that dogs will share all Adored Paws facilities with other well-socialised animals, including the garden, house and car. Dogs who cannot happily co-mingle with other dogs will not be accepted. If a dog becomes aggressive or destructive during stay they will be placed in a separate room and must be collected within 2 hours.
- The Client accepts that where dogs co-mingle in groups that injuries can occur during the course of normal dog play and their dog may sustain injuries. All dog play is carefully monitored by Adored Paws to avoid injuries but scratches, punctures, torn ligaments or other injuries may occur despite the most rigorous supervision.
- Adored Paws will only let dogs off the lead at their discretion and only once an initial settling period with Adored Paws has passed. This time-period is individual per dog and is at Adored Paws’ discretion. An ‘off-lead consent form’ needs to be signed for any off-lead activity during dog walks. Dogs will only be let off lead in fields or forests that Adored Paws considers minimal risk.
- The Client agrees to Adored Paws cutting short or cancelling any walks in hazardous weather conditions where these may cause injury to either humans or dogs eg gale force winds, thunder storms, heavy snow, slashing rain.
- The Client is responsible for the full cost of treatment of any injuries that their dog receives or inflicts on others (including our own dogs) whilst under the care of Adored Paws together with any associated costs eg call out charges. The Client authorises Adored Paws to seek medical advice and/or treatment as they deem necessary. Where possible, veterinary treatment will be carried out at the Client’s usual/preferred vet, but this cannot be guaranteed (eg in an emergency) and the Client accepts that Adored Paws may use any registered vet. The Client agrees to pay all such costs directly to the Proprietor. The ‘Vet authorisation form’ must be signed by the Client and the Client must ensure their vet is aware that Adored Paws is acting with full permission on their behalf.
- Only neutered dogs and spayed bitches will be accepted by Adored Paws for walking and boarding. All animals must be at least 6 months with the exception of puppy visits. Adored Paws will also make an exception for younger dogs who have built a relationship with us through puppy socialisation visits, walking or day boarding.
- The client accepts that their dog will mix with other socialised animals including our family dogs when boarding and will be walked with carefully selected, well socialised dogs.
- Bordatella (Kennel Cough) is a common respiratory ailment often passed between dogs. Even with vaccination there is chance that dogs can still contract Kennel Cough. The client agrees that they will not hold Adored Paws responsible if their dog contracts Kennel Cough or any other contagious or communicable disease whilst using Adored Paws services.
- The Client agrees to inform Adored Paws immediately if their dog contracts any contagious or communicable diseases. These include, but are not limited to, distemper, hepatitis, kennel cough (Bordatella), Parovirus, Fleas, Corona virus, diarrhea, vomiting, Lyme Disease, infectious skin diseases and intestinal parasites. Adored Paws agrees to refuse admission until satisfied that the condition is resolved. If a dog contracts one of these conditions whilst boarding with Adored Paws the Client agrees that the dog will be moved to the care of a vet to isolate the spread of the condition to other animals. For mild conditions (eg one off vomiting/diarreah) dogs will be kept in quarantine within Adored Paws premises to avoid the spread of the disease to other animals. Adored Paws will also not accept dogs who are injured and whose injuries could be made worse by walking or day boarding.
- The Client understands that dogs showing signs of infectious disease will not be allowed in any shared areas of the premises and will either be kept at their own vets for isolation or isolated within the premises.
- The Client agrees that Adored Paws is not responsible for any lost, stolen or damaged collars, tags, clothing or any other item left with their dog.
- Adored Paws will provide leads for walking so that all dogs are kept secure by having a uniform method of control (eg same length/reach etc).
- The Client agrees that Adored Paws is not responsible to any damage to Client’s homes inflicted by their animal (eg scratched carpets or furniture, chewing of cushions etc, excretia or urinary staining) whilst the Client is absent.
- The Client is solely responsible for ensuring their animal is safe within their home and Adored Paws accepts no responsibility for missing or ‘escaped’ animals.
- Whilst Adored Paws will make every effort to locate all animals being cared for during a home visit, the Client accepts that this may not be possible eg cat not in house at visit time.
- The Client will provide at least one emergency contact (including address, email, telephone number) for Adored Paws should it be necessary. This must be someone capable of making a decision that is in the best interests of the animal and must be available to pick up an animal from Adored Paws within 2 hours. If an emergency contact cannot collect within 2 hours Adored Paws reserves the right to transfer the animal to a local kennel. All charges for this will be payable by the client directly.
- Although Adored Paws holds Public liability insurance, wherever possible, pets should be insured by the client. Adored Paws reserves the right to refuse a booking for an uninsured pet. Clients must provide insurance details on their booking form and ensure their vet is aware of these details prior to going away.
- The Client agrees to inform their vet if they are going to be away on holiday and to arrange payment directly to the vet in this situation. They must also ensure that the vets are aware that Adored Paws are responsible for their dogs whilst they are away in all decisions except euthanasia.
- The Client consents to their animal being photographed, videotaped and/or used in any media or advertising by Adored Paws without prior approval. All such media remain the property of Adored Paws Pet Services.
- The Client agrees to ensure their dog has not eaten in the hour before walking pick up by Adored Paws to ensure sufficient time to digest food before any exercise or play. Failure to do so may result in the potentially life-threatening condition Bloat (gastric torsion).
- The Client agrees to provide keys/arrange access to the animal for the agreed appointment; failure to comply will result in a cancellation for that day’s service and will be paid in full by the client.
- The Client agrees that, by signing the key holder waiver form, this will indemnify Adored Paws Pet Services in full against any liability arising from loss or damage to the property or its contents, in present and future circumstances.
- Boarding dog fees are invoiced on a per day basis (not night).
- The Client will be responsible for the following charges for cancellations of services
- Dog boarding
- Cancellation – loss of £50 deposit
- Cancellation 4 weeks prior to booking – 50% loss of fees
- Cancellation 2 weeks prior to booking – 100% loss of fees
- No refunds given for early return from holidays whatever the reason.
- Dog Walking
- Cancellation with less than 48 hours notice – 100% loss of fees
- Dog Day Care
- Cancellation with less than 48 hours notice - 100% loss of fees
- Animal Home Care Visits
- Cancellation with less than 1 week’s notice – loss of £30 deposit
- Cancellation with less than 48 hours notice – loss of 100% of fees
- No refunds given for early return from holidays whatever the reason.
- The Client agrees to pay all services in advance by either cash or bank transfer by the date stipulated on the invoice. Adored Paws will not confirm a booking until this is done and reserves the right to re-book the slot to another client. All Boarding and holiday pet home visits require a non-refundable deposit before a booking is accepted. Full advance fees are required for holiday bookings at least 4 weeks prior to the booking or Adored Paws reserves the right to cancel the booking without notice incurring a loss of deposit. No refunds are given for early returns from holiday.
39. The Client understands that Adored Paws has thus far never left dogs unattended. The Client is aware though that there may in the future be short periods when Adored Paws will have to leave dogs unattended for short periods. Everything will be done to avoid this situation. The Client is aware that if the owner or spouse are not able to be on the premises one of our emergency key holders will stay with the dogs to supervise.
40. The Client must provide all items necessary for pets to be adequately cared for in the client’s absence (ie food, medication, leads, tags, collars, cat litter etc). Should pets require additional supplies whilst in Adored Paws care, these will be purchased and billed to the client. The Client agrees to reimburse Adored Paws for these additional costs. Should Adored Paws consider that the dog's diet is unsuitable or inadequate in any way they will supplement to ensure that animal remains in good health and additional costs will be chargeable to the owner.
No variation to these Terms and Conditions is accepted by Adored Paws unless confirmed with the Client in writing.